Terms & Conditions

These terms apply when you use the Energy Optimiser — Manufacturing website, run the free AI energy audit or book a consultation with us. “We”, “us” and “our” means Energy Optimiser. You can contact us at any time at hello@energyoptimiser.co.uk.

Our service is designed for businesses. By using it you confirm you are acting on behalf of a business and are authorised to share its energy information with us.

The audit is free and there is no obligation to buy anything. Your report is produced by an AI model from the answers you give and any bills you upload.

• Savings figures in the report are indicative estimates, not quotes or guarantees. Where information is missing, the report uses clearly labelled assumptions.
• The report is not financial, legal or tax advice. Eligibility for schemes such as EII, CCA or BICS is decided by the relevant government body, not by us.
• A consultant reviews the findings with you before any recommendation is acted on.

Please make sure the details and bills you share are accurate and that you have permission to share them. The quality of the report depends on the information provided. How we handle personal data is explained in our Privacy Policy.

• Weekday consultations are free.
• Saturday appointments are premium bookings priced at £50, £75 or £100 depending on the time slot. The price is shown before you pay, and payment is taken securely by Stripe when you book.
• Cancellation: if you cancel at least 48 hours before your appointment, we will refund you in full. Cancellations made less than 48 hours before, or missed appointments, are not refundable.
• If we need to cancel or cannot attend, we will offer you a new time or a full refund — your choice.
• To cancel or rearrange, email hello@energyoptimiser.co.uk.

If you decide to go ahead with a new energy contract or other service after your consultation, it will be under a separate agreement with the supplier, on the supplier’s own terms. Where we are paid a commission or fee by a supplier for arranging a contract, we will tell you before you sign.

We take reasonable care in preparing reports and advice. Because savings depend on market prices, supplier decisions and your own usage, we cannot guarantee any particular outcome.

We are not responsible for indirect or consequential losses, or for loss of profit or business. Our total responsibility to you in connection with the service is limited to the amount you have paid us for it. Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence.

The content, design and report format on this website belong to us. You may use your report for your own business purposes. Please do not misuse the website, attempt to access it in ways it is not designed for, or copy it for commercial use.

We may update these terms from time to time. The “Last updated” date at the top of this page shows when they were last changed. The version in force when you book an appointment applies to that booking.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.